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Privacy Policy

Effective Date: 25 July 2025

At Remote Horse Vet, we are committed to protecting your privacy and handling your personal data with care. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website and services.

1. Information We Collect

    • Personal details such as your name, email address, phone number, and payment information when booking a consultation or purchasing a product.

    • Information related to your consultations, such as case descriptions, photos, and medical history you choose to provide.

    • Technical data like IP address, browser type, device information, and cookie data used to enhance user experience.

2. How We Use Your Information

    • To schedule and manage consultations with veterinarians.

    • To process payments securely via PayPal and other gateways.

    • To communicate with you regarding appointments, account updates, and service notifications.

    • To improve our website performance, functionality, and content through analytics and feedback.

3. Cookies

We use cookies to enhance your browsing experience, remember preferences, and collect analytical data. By using our website, you consent to the use of cookies in accordance with this policy.

4. Data Storage & Security

Your data is stored securely on encrypted servers and is accessible only to authorized personnel. We implement industry-standard measures to protect your personal information from loss, misuse, or unauthorized access.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers (e.g., payment processors, platform integrations) solely for the purpose of delivering our services.

6. Your Rights

    • You have the right to access, update, or delete your personal data at any time.

    • You may withdraw consent or object to certain uses of your data, subject to legal and operational considerations.

7. GDPR Compliance

We are compliant with the General Data Protection Regulation (GDPR). If you are located in the European Economic Area (EEA), you have specific rights under this regulation regarding your data privacy.

8. Minors

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy periodically. All changes will be posted on this page with an updated effective date.

10. Contact

If you have questions or concerns about this Privacy Policy, please contact us at:

    • Phone: +31 6 28 72 58 03